Matt supports NorthStar Group customers throughout the roofing and restoration process. As Director of Customer Relations, he helps keep communication clear, questions answered, and expectations aligned from the first conversation through project completion. His role is focused on making every customer interaction organized, responsive, and straightforward.

Tim helps NorthStar Group’s sales team build the knowledge and habits needed to serve homeowners confidently. As Director of Sales Training, he supports onboarding, ongoing coaching, and consistent communication across the team. His work helps consultants explain the process clearly and provide a dependable customer experience.

Dillon supports NorthStar Group’s operations by helping coordinate projects, teams, and communication across the company. As Executive Operations Associate, he helps keep priorities organized and ensures important details move efficiently from the office to the field. His work supports a dependable experience for both customers and the NorthStar Group team.

Jeremiah supports the team with the documentation and coordination involved in insurance-related roofing projects. As Claims Support Specialist, he helps organize information, track important details, and keep communication moving between the appropriate parties. His role helps the claims process stay clear, accurate, and organized.

Matt supports field operations and helps keep roofing and restoration projects moving safely and efficiently. As Field Operations Lead, he coordinates on-site priorities, communicates with project teams, and helps maintain NorthStar Group’s standards in the field. His role connects planning with day-to-day execution so each project can move toward completion.