Matt supports NorthStar Group customers throughout the roofing and restoration process. As Director of Customer Relations, he helps keep communication clear, questions answered, and expectations aligned from the first conversation through project completion. His role is focused on making every customer interaction organized, responsive, and straightforward.

Tim brings a real estate background and a strong commitment to putting homeowners’ best interests first. At NorthStar Group, he helps train and support consultants so they can explain the process clearly, answer questions confidently, and deliver dependable service. His approach starts with understanding each homeowner’s needs and earning their trust through honest communication and follow-through.

Dillon supports NorthStar Group’s operations by helping coordinate projects, teams, and communication across the company. As Executive Operations Associate, he helps keep priorities organized and ensures important details move efficiently from the office to the field. His work supports a dependable experience for both customers and the NorthStar Group team.

Jeremiah supports the team with the documentation and coordination involved in insurance-related roofing projects. As Claims Support Specialist, he helps organize information, track important details, and keep communication moving between the appropriate parties. His role helps the claims process stay clear, accurate, and organized.

Matt supports field operations and helps keep roofing and restoration projects moving safely and efficiently. As Field Operations Lead, he coordinates on-site priorities, communicates with project teams, and helps maintain NorthStar Group’s standards in the field. His role connects planning with day-to-day execution so each project can move toward completion.